One of our team is always on hand to help with any queries or questions.
Common purchase queries answered
Orders and Shipping
DPD will deliver within 2 working days (orders placed before 2:30pm)
Royal Mail will deliver 3-5 working day (orders placed before 2:30pm)
Due to COVID 19 deliveries may take longer.
You will be offered the option to open an account when you checkout.
Before submitting payment you will be asked to confirm your shipping address.
DPD will allocate a delivery a one hour delivery slot on the day their delivery.
For Royal Mail orders contact ENC to track your order
We will only keep it if you choose to save your card details at the end of checkout
VAT is included on any non food products
We ship to 97 countries, if you live outside the UK contact us and we will advise because the goods will be shipped via your country.
Wherever possible we will ship all of your products in one package.
If you need to swap an item
Returns and Exchanges
Herbalife accept returns if you are not satisfied with the items. Your first point of call is the person the sold you the products
Contact us as soon as possible and we will rectify the problem.
Contact us as soon as possible and we will rectify the problem. Take a picture and point out to the courier company before you sign for the box
We will advise you where to send once we have spoken to Herbalife UK
The moment you make first contact our customer support will be on hand to give full support
If you choose DPD as the postal service you can rectify it. If its Royal Mail you need to contact us and we will do what we can.
Once an order is placed its usually despatched within 60-90 mins so this is the window of opportunity if you wish to change an order
Yes, place the order and as soon as it arrives back in stock we will advise you and despatch immediately.